EBST Products
WEB HOSTING
In very simple words, hosting means that an individual or an organization places information required to be shown on the internet on IT Vision's computer system and IT Vision keep this data safe and running 24 hours a day 7 days a week, this way the information can be retrieved whenever needed from any computer linked to the internet any where in the world.
Administrative Support Team
All organizations need timely and effective office and administrative support to operate efficiently. Our Information Technology Administrative Support Team coordinates this much needed collaboration effort.
Core Competency Center
The Core Competency Center (CCC) serves as the interface between Tarrant County and SAP. Standard functions of the CCC include the Support Desk, Business Support/Development Requests, Technical Support, Contract Management, Report Planning, and Training. The IT Help Desk (extension 3507) is the access point for contacting the CCC. The CCC enjoys a variety of knowledge transfer opportunities through various case studies, experience reports, special topic discussions, workshops and user group conferences/forums.
Customer Support and Services
Tarrant County has made significant investments in new technology since 2001 based on rapid serviceability and growth; we are rated the fourth-fastest growing county in the United States. With this growth come new challenges. The cornerstone for delivering these new services requires improving the quality of support while enhancing the technical skills of our employees. The Customer Support and Services division was formed to ensure that Tarrant County offers optimum tools, training, technical support, and personalized services to meet the needs of our citizens.
Operations and Support
Establishes systems, processes, procedures, and tools to administer and manage IT infrastructure according to industry standards and best practices and well defined, documented, and usable Service Desk, incident and problem management processes and procedures.
Project Management Office (PMO)
The PMO Vision is to become a pivotal force provisioning Tarrant County with information solutions that provide quality services to its citizens. The PMO Mission is to Provide Tarrant County departments with cost effective information solutions through exceptional project management capabilities and services.
Security Team
The Internet has brought unprecedented access to information, bombarded us with trivia and opened up unparalleled business opportunities. At the same time it has provided a feeding ground for those intent on creating disruption and chaos through the development of computer viruses that invade our desktops and by launching all out denial of service (DoS) attacks on corporate websites. Our Security Team is our first line of defense.
Strategic Planning and Development
Tarrant County will, in the coming years, be confronted with a number of challenges. The county’s citizens are growing more technically sophisticated, and are becoming more demanding about the convenience of the services they receive from their government. At the same time, the government of Tarrant County will face continuing pressure to deliver these services at lower cost. These challenges all point to a growing use of information technologies to provide greater access to services, increase the quality of services, and improve the cost-effectiveness of those services. The Strategic Planning and Development division is at the forefront in overcoming these challenges.
